The dental secretary is where everything begins and everything ends.  From the telephone greeting to the collection of fees, the secretary is certainly key to the success of a clinic.  At IDI, we believe that the dental secretary must be an active part of courses and continuing education so she has sufficient knowledge of dentistry to assist customers and advise them in their choice of procedures.

An efficient dental secretary understands the notion of a business and thus aims to optimize the practice through exemplary customer service, effective management of the work schedule and the adequate monitoring of your practice’s case files.  As the customer’s first and last contact with your practice, the customer’s first and last impression depends on her.  She is also the keystone in coordinating communication between team members and keeping things running smoothly all day long.  Like an orchestra conductor, the dental secretary must be well educated and aware of her key role.  She may make all the difference between an exhausting day and a day where everything runs cheerfully at a steady pace.

We therefore encourage the receptionist, administrative or managing secretary to participate in the various continuing education programs offered to dental teams.  Our programs will indisputably contribute to the advancement and development of their career.

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